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Transaction Support (Purchases)

877-825-4308 for Transaction Support.  (NOT Product Questions or Technical Support - See Manufacturer Phone Numbers below.)

Costco Order Line:  702-490-5163 (PST)      (For Costco Store Use only - if you are a Costco Store and need to place an order, call 702-490-5163)



All other website order or transaction support: 


Hours: Monday - Friday 8:00 AM - 4:00 PM Pacific Time (PST)


On the WEEKEND, We do work FLEX hours. If we can't immediately answer the email on the weekend, we will email you back on Monday.

We appreciate your business and look forward to serving you.



For technical and application questions, or if you are an existing owner of a balance and needs parts or information in addition to what is found on this website, contact the manufacturer directly at the numbers listed below:


Intelligent Weighing:            1-866-920-3000 (PST)

LW Measurements / Tree:     1-707-542-2185 (PST)

Radwag:                                 1-305-651-3522 (EST)


User Manuals

Most manufacturers have a user manual for their current models available online in a Digital Format (Usually PDF), and we are happy to email a copy to you.

Older models may not have a digital manual available but ask us just in case.

To obtain a digital user manual:

Find the item on the manufacturer's website.



    It will be easiest if you email them and tell them which product make and model user manual that you need and then they can email you the digital user manual.