Transaction Support (Purchases)
Costco Order Line: 702-910-9236 (PST) (For Costco Store Use only - if you are a Costco Store and need to place an order, call 702-910-9236)
All other website order or transaction support:
Hours: Monday - Friday 8:00 AM - 4:00 PM Pacific Time (PST)
On the WEEKEND, We do work FLEX hours. If we can't immediately answer the email on the weekend, we will email you back on Monday.
We appreciate your business and look forward to serving you.
Most manufacturers have a user manual for their current models available online in a Digital Format (Usually PDF), and we are happy to email a copy to you.
Older models may not have a digital manual available but ask us just in case.
To obtain a digital user manual:
Find the item on our site. The manual is usually in the listing. Or,
Email us at firstname.lastname@example.org
It will be easiest if you email us and tell us which product make and model user manual that you need and then we can email you the digital user manual.
Frequently Asked Questions
- Has my order shipped?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- My product is missing parts.
- When will my backorder arrive?
- How do I create an account?
- How do I edit my account information?
- Why is "online delivery" my only shipping option?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is your return policy?
- When will my order ship?
- Do you ship outside of the United States?
- What are my payment choices?
- General Shipping
- What is the return policy?
- Do I have to pay sales tax?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- When will my credit card be charged?
- How do I buy/redeem a gift certificate?
- How do I find my product?
- How do I navigate the site?
- How do I use a coupon?