Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Frequently Asked Questions
- Has my order shipped?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- My product is missing parts.
- When will my backorder arrive?
- How do I create an account?
- How do I edit my account information?
- Why is "online delivery" my only shipping option?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is your return policy?
- When will my order ship?
- Do you ship outside of the United States?
- What are my payment choices?
- General Shipping
- What is the return policy?
- Do I have to pay sales tax?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- When will my credit card be charged?
- How do I buy/redeem a gift certificate?
- How do I find my product?
- How do I navigate the site?
- How do I use a coupon?