How do I create an account?
- Click the "My Account / Order Status" link at the top right side of our site.
- Enter your email address.
- Select "I am a new customer".
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Why is "online delivery" my only shipping option?
Almost all items on our website come with free ground shipping. If the item has a green truck icon; then It qualifies for free ground shipping (Hawaii, Alaska, AE, APO, and PR addresses do not qualify for free shipping). We do not offer express shipping via our website. Nevada Weighing LLC reserves the right to ship via a carrier of our choice. Items valued at $50.00, shipping to a home / residentially zoned address requires a signature for delivery. Customers in Hawaii, Alaska and Puerto Rico, please call us at 877-825-4308 for a shipping quote or email us at firstname.lastname@example.org. Stock items ship within 24 hours. Items that are not in-stock can vary. We will email you if the item is not in stock along with lead time
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Please click here for more information on returning an item. I received the wrong product. If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
NEVADA WEIGHING LLC SALE TERMS & CONDITIONS
Applicable on all WEB, PHONE OR FAX ORDERS
Accepted within 30 days from date it delivered for new un-opened or defective* equipment. All returns are subject to a minimum 25% re-stocking fee. In addition to re-stocking fee, the initial shipping charge incurred to ship your order under “free shipping” will be deducted from credit/refund amount for ALL returns. Buyer pays return shipping for returns. We will NOT accept returns for ANY reason after the 30 day return period. Equipment with defect, found after the 30th day; the customer will need to contact the respective manufacturer for warranty repair or replacement. Additional fees will apply or we will deny your return request (even if within the 30 day return period) IF : the equipment shows visible signs of use such as marks, scratches, scuffs, missing parts or accessories, If you are missing the manufacturer box and/or original shipping foams. All return request must be made in writing by the customer.
During the first 30 days; If you believe your equipment is not working properly, you MUST troubleshoot with the manufacturer before initiating a return request. If you are unable to resolve the problem, after troubleshooting with the manufacturer; email us to initiate a return request. We will, first, verify you have gone through troubleshooting with the manufacturer before processing your return request. We will deny your return request if you did not troubleshoot with the manufacturer. The equipment will be tested for defect with the manufacturer or at an authorized repair / distribution center. If you’re item is defective: You will be issued a refund.
If it is not defective; and the problem was user error, environment, or you were using the equipment beyond the operating parameters, a minimum (but not limited to) 25% re-stocking fee plus original and return shipping fees will apply.
User Error | Operating Equipment Outside the Operating Parameters:
95% of our returns all fall under user error; or user operating outside the operating parameters. If you purchased something on the “assumption” that it “should” do a function or something; this is not considered defective. You have burden of proof to show that your intended use of the product was discussed and approved by the manufacturer in writing (email, voice recording etc.) If information is not posted about a particular function; you must ask or get clarification to ensure that what you are trying to do is possible. Buying blindly or buying on assumption is user error or operating outside of the operating parameters and applicable fees will apply. Below are some examples:
Problem: My 200 G x 0.1 MG scale is not accurate and is defective. The readability is 0.1 MG but it is almost off by 2 MG when weighing my sample of 175 G
Operating outside of the Operating Parameters: The repeatability of results is ± 0.1 MG | Linearity error is ± 0.2 MG Total Error is ± 0.3 MG. The scale is operating within the specified specification and the scale is NOT defective.
Problem: My filters, that are 100 mm in diameter, are having erratic results on my 0.1 MG scale. It is defective
Operating outside of the Operating Parameters: The filters that are 100 mm exceed the 70 mm platform. Specifications do not state eccentric load deviation. The scale is not meant to be used for "off-center" loading.
Problem: I’m testing plastics in my 1 MG moisture balance, and my results are way off
User’s Error: The ASTM method for testing plastics requires a 0.1 MG moisture balance for moisture determination in plastics / resins. Customer purchased the wrong resolution moisture balance.
Problem: My 100 G x 1 G scale isn’t counting my tickets that each weigh 0.25 G
User’s Error: If using the counting feature; the scale cannot count pieces in divisions smaller than the resolution, 1 G increments. User assumed wrong that the scale can count in smaller increments.
The warranty shall be with the respective manufacturer of your product. Please research or ask about manufacturer’s warranty before buying. We do not refund, return or exchange equipment with defect after 30 days from date of delivery. Thereafter, end user must go through respective manufacturer’s warranty process
Equipment that is damaged during transit must be reported within 5 calendar days from date it delivered. Thereafter, we will NOT accept the item back for return and you will need to file a claim with the respective carrier. Any return must be insured for your purchase value. We do not accept damaged equipment for return, refund or exchange. Return equipment, lost in transit, is the customer’s responsibility. We assume no responsibility for return equipment lost in transit.
Buyer must contact respective manufacturer for technical support. We do not offer ANY support. We are only the supplier of the respective manufacturer's product and make no claims and / or representations.
Moisture Balance / Analyzers returns:
Returns on Moisture Balances are NOT Accepted for ANY reason. Please do your research to ensure that this type of instrument is suitable for moisture determination of your sample PRIOR to purchase
Shipping to Alaska, Hawaii and outside of the US
Free shipping is not applicable if shipping to Alaska, Hawaii or outside the USA. Email us for a shipping quote.
Ask us about your situation if you are not sure or have questions.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.